Turn every interaction into an opportunity

fanxp has been working with us for almost three years on back-office, front-office and payment aspects. This collaboration has enabled us to turn a corner, both in terms of customer experience and operations. Thanks to the tools we've put in place, we're saving precious time while proposing innovative and optimized offers.

In particular, fanxp's contribution has made our offers easier to read, thus increasing their chances of success. We have also seen a significant reduction in the number of incoming requests to customer service and the dispute desk on match days.

On the checkout side, the optimization is also notable: a task that used to take an hour a day now takes just a few minutes.

Finally, we benefit from top-quality support from the fanxp teams, who are always available and attentive to our needs and requests for development. This relationship of trust and proximity enables us to work hand in hand to develop and continually improve our tools. The aim: to meet the club's needs and support its development, whether in ticketing, marketing or data.

Since 2017, we've really turned a corner in terms of dematerialization, we've developed ticketing (in terms of sales and turnover), via the creation of new products, which stemmed from the possibilities we had in terms of setting them up on the online ticketing service.

The fact that we release new products very often allows us to refresh and renew our ticketing products. But it's also made it easier for fans to do a lot of the things they used to have to do before: renew their season tickets (with the tacit system, now they don't have to do anything), they don't have to go to the ticket office because online ticketing is used more and more, and certain target working populations have independent access to online ticketing throughout the season, which makes life easier for them and for us.

And finally we can have a very clear, and precise, review, no matter what we're looking for in terms of deferrals, revenue, income etc. which makes life easier for us since the ticketing, has become since 2017 central at the club level with Museum, Merch, Experiences etc. sales from the FOV.

We'll be stepping up a gear 25-26 with bfan and Wallet to continue the demat ticketing in particular!

fanxp has truly enabled us to take a significant step forward. We have leveraged the various tools developed by the brand to structure and refine our ticketing strategy. The goal is to provide our supporters with even greater reliability, fluidity, flexibility, and services.

The nextxp solution has the advantage of being ergonomic, optimized, and very easy to use. It perfectly mirrors the dtc back-office solution, making it very simple to navigate between these two environments, which communicate and understand each other seamlessly. We have a great deal of creative freedom, and the tool's accessibility allows us to unleash our imagination in creating a very user-friendly customer space for our fans. Beyond the technical aspects, the strength of nextxp also lies in the exceptional support we receive, thanks to highly available and attentive teams. We feel very well supported in our projects and ideas by a responsive and committed team that helps us grow as an autonomous client using their solution.

The club has been working with dtc since 2018, and we are very satisfied with their services. Specialists in the ticketing environment, dtc has always been able to meet our needs with remarkable efficiency and expertise. Their customer service is simply unmatched: always available, attentive to our requests, and ready to find tailored solutions. We have expanded our ecosystem with extent and nxp, which offer the same advantages in terms of expertise and customer relations. I highly recommend all of these solutions to any company looking for a reliable and competent partner to confidently move forward with their future projects.

More than just a solution, fanxp is a true strategic partner, providing expert support for every need!

Working with the right tool saves valuable time, making everyday tasks a real pleasure.