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fanxp has been working with us for almost three years on back-office, front-office and payment aspects. This collaboration has enabled us to turn a corner, both in terms of customer experience and operations. Thanks to the tools we've put in place, we're saving precious time while proposing innovative and optimized offers.

In particular, fanxp's contribution has made our offers easier to read, thus increasing their chances of success. We have also seen a significant reduction in the number of incoming requests to customer service and the dispute desk on match days.

On the checkout side, the optimization is also notable: a task that used to take an hour a day now takes just a few minutes.

Finally, we benefit from top-quality support from the fanxp teams, who are always available and attentive to our needs and requests for development. This relationship of trust and proximity enables us to work hand in hand to develop and continually improve our tools. The aim: to meet the club's needs and support its development, whether in ticketing, marketing or data.

Since 2017, we've really turned a corner in terms of dematerialization, we've developed ticketing (in terms of sales and turnover), via the creation of new products, which stemmed from the possibilities we had in terms of setting them up on the online ticketing service.

The fact that we release new products very often allows us to refresh and renew our ticketing products. But it's also made it easier for fans to do a lot of the things they used to have to do before: renew their season tickets (with the tacit system, now they don't have to do anything), they don't have to go to the ticket office because online ticketing is used more and more, and certain target working populations have independent access to online ticketing throughout the season, which makes life easier for them and for us.

And finally we can have a very clear, and precise, review, no matter what we're looking for in terms of deferrals, revenue, income etc. which makes life easier for us since the ticketing, has become since 2017 central at the club level with Museum, Merch, Experiences etc. sales from the FOV.

We'll be stepping up a gear 25-26 with bfan and Wallet to continue the demat ticketing in particular!

After four seasons of collaboration, we are very satisfied with the mobile application solution provided by bfan, and their impeccable customer service. The mobile app allows us to have a direct connection with our community, delivering impactful messages with immediate results. It is a tool with its own identity, one that our fans can no longer do without.

bfan enables us to strengthen our relationship with our supporters. The application fully meets our promotional, loyalty and service challenges. Modular and easy to use, it offers us numerous possibilities for personalizing and highlighting our content to create an optimal user experience.

In March 2024, FC Nantes launched its official app to better understand and identify our audience through data collection. Developed with bfan, a partner I've been working with for 6 years, the app's promise is “All my passion in my pocket”. Thanks to an intuitive interface and back office, we've integrated our ticketing system, online store, SSO and official website. We've strengthened the fan experience and boosted the engagement of our community. The application also gives us a better understanding of our supporters, enabling us to interact with them in a more personalized and effective way. In this way, we can offer all the Club's services on a single medium, accessible to everyone at all times. A real step towards digitalizing the Club.

extent has always been a key partner in our ticketing operations. The multi-channel payment management, reconciliation, and accounting integration are essential to the smooth functioning of our activities. Whether for off-the-shelf solutions or custom projects, we have always been delighted to work with the extent teams, who provide us with long-term support. Their responsiveness and understanding of our challenges are invaluable assets.

fanxp has truly enabled us to take a significant step forward. We have leveraged the various tools developed by the brand to structure and refine our ticketing strategy. The goal is to provide our supporters with even greater reliability, fluidity, flexibility, and services.

The Genève-Servette FC app is much more than a simple tool: it creates a real link with our supporters, offering them an interactive experience and exclusive content. We are delighted with our collaboration and would like to thank bfan for listening and responding so quickly. This is just the beginning, and we look forward to continuing to develop our solution!

The app is a valuable tool for Palermo, enabling us to offer fans an interactive and engaging experience. In particular, the games and polls are much appreciated by our community and are an excellent way of increasing engagement.

The app has proved to be a real added value, both for us and for our supporters, helping to create an ever more integrated community.

The mobile application helps us to develop the digital link between the LHC and our fans. It's a great tool that allows us to enhance the value of our editorial content for our community, while at the same time broadening our range of partner activations. The app is now as much a part of the club's digital landscape as our social networks and website.

The nextxp solution has the advantage of being ergonomic, optimized, and very easy to use. It perfectly mirrors the dtc back-office solution, making it very simple to navigate between these two environments, which communicate and understand each other seamlessly. We have a great deal of creative freedom, and the tool's accessibility allows us to unleash our imagination in creating a very user-friendly customer space for our fans. Beyond the technical aspects, the strength of nextxp also lies in the exceptional support we receive, thanks to highly available and attentive teams. We feel very well supported in our projects and ideas by a responsive and committed team that helps us grow as an autonomous client using their solution.

The club has been working with dtc since 2018, and we are very satisfied with their services. Specialists in the ticketing environment, dtc has always been able to meet our needs with remarkable efficiency and expertise. Their customer service is simply unmatched: always available, attentive to our requests, and ready to find tailored solutions. We have expanded our ecosystem with extent and nxp, which offer the same advantages in terms of expertise and customer relations. I highly recommend all of these solutions to any company looking for a reliable and competent partner to confidently move forward with their future projects.

For nearly three years, we have expanded our solutions by adding the front-office to the back-office and payment processing, fully integrating fanxp’s ecosystem. This 360° collaboration has taken us to the next level in customer experience and operational efficiency.

The implemented tools have streamlined our work, improving offer clarity and boosting sales. Customer service requests and match-day disputes have significantly decreased, while tasks that once took an hour are now completed in minutes.

Beyond technology, the real added value is the human support. The fanxp team is always available, attentive, and proactive in optimizing our practices. This close collaboration fosters continuous innovation in ticketing, marketing, and data management.

More than just a solution, fanxp is a true strategic partner, providing expert support for every need!

Working with the right tool saves valuable time, making everyday tasks a real pleasure.

Thanks to our collaboration with extent, we benefit from a payment solution that combines traceability, reliability, and professionalism. Their expertise ensures secure and transparent transactions, strengthening our customers' trust.

We are very satisfied with the E-PAY solution, which has enabled us to streamline the accounting integration of several specific financial flows.

The flexibility of the E-PAY solution for different types of financial flows is very much appreciated.

We are also very satisfied with the availability and support of the extent teams.